Michelin-Star Hospitality Leadership. Delivered.
Helping restaurants, hotels and hospitality brands elevate guest experience, service standards and commercial performance through Michelin-starred leadership and international management expertise.
Book a ConsultationHospitality isn’t broken. Poor standards are.
Restaurant Opening Consulting
Support for new restaurant openings, service structure, launch standards and operational readiness.
Luxury Service Training
Training teams to deliver confident, elegant and consistent Michelin-level guest experiences.
Operational Audits
Reviewing guest journey, service flow, leadership rhythm, standards and team performance.
Fractional Hospitality Leadership
Senior leadership support for restaurants needing structure, direction and high-level execution.
Career Highlights
Michelin Excellence
Leadership experience across 3 Michelin-star, 2 Michelin-star and Michelin-starred restaurants.
Team Leadership
Managed and developed teams of up to 35 hospitality professionals in luxury environments.
International Experience
Operational leadership across London, France and Abu Dhabi.
Restaurant Opening
Part of the opening leadership team for Row on 5, building the restaurant from scratch.
General Manager of
Row on 5
— 2 Michelin Stars.
Former Restaurant Manager at
Alain Ducasse at The Dorchester
— 3 Michelin Stars.
Former Restaurant Manager at
HIDE
— Michelin Star.
Leadership experience across
Shangri-La Hotel group UAE,
Aqua Restaurant Group
and luxury hospitality operations throughout France, London and the UAE.
Built for ambitious hospitality brands.
Nicolas Poinsot brings international restaurant leadership experience across fine dining, luxury hotels and Michelin-starred restaurants.
His approach combines operational discipline, guest experience excellence, team leadership and a deep understanding of high-performance hospitality.
A simple system for better restaurants.
Step 1: Assess
A full review of the guest journey, service standards, team structure, leadership rhythm and operational gaps.
Step 2: Design
A tailored action plan built around the restaurant’s concept, team, positioning and commercial goals.
Step 3: Elevate
Implementation support, training, leadership guidance and measurable improvements in service consistency.
Let's Talk Hospitality.
Available for consulting, restaurant openings, operational audits, luxury service training and leadership support.
Book a Consultation